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Frequently Asked Question About Face Masks, Face Covers, and PREMIUM 2.5 Filters

Find the answers to your questions

How many filters are included with the purchase of a face mask?


When you buy your face mask, we include 2 Premium PM2.5 Filters.




I am working in a hospital or clinic; are these face masks suitable for me?


Unfortunately FACESHiiELD Masks are not suitable to be used in a hospital setting by members of a healthcare team as it is not a single use item and hence you would not want to dispose of it after contact with an infected patient. The hospital you work at will have an infection control policy which should be used when dealing with infected patients. FACESHiiELD Masks could be used to reduce your risk of respiratory infections when you are not at work, for example if worn when in public settings or around others with respiratory infections. Other measures that can also be helpful include maintaining a good level of hand hygiene, avoiding crowded areas and keeping your distance from others (airborne transmission of respiratory pathogens is reduced significantly over a distance of greater than 6 ft / 2m).




How should I wash my face masks?


Thorough washing will remove viruses and bacterial from all surfaces including hands, masks and worktops etc. FACESHiiELD Masks are hand washable, and should then be hung dry. Do not machine wash or machine dry. Remember that you should always remove the filter before washing your FACESHiiELD Mask. You can find the washing instructions are on the back of the packaging. Wash the mask by gently massaging with warm soapy water, rinse thoroughly and leave to hang dry. This will remove dirt, makeup and dust, however please note it will not extend the life of the filters. We do not recommend you to microwave the mask or wash the mask in a boiling water as you may burn your hands.




How long take to deliver my FACESHiiELD Face Masks?


For orders placed before 2 pm your order will ship the same day and may take between 3 to 7 busines days to be delivers by USPS. However, should you like express shipping, it is available as an option at checkut at extra cost.




Can I order FACESHiiELD Face Masks for my children?


Yes! we offer different design for children with special filters to fit their FACESHiiELD Masks to get the same premium filtration.




How can I be sure this is not a scam?


We are proud to offer with PayPal Buyer Protection. PayPal offers to refund your payment if you do not receive your purchase as described and within the delivery time indicated. Also, PayPal offers on purchases of $99 or more, no Interest if paid in full in 6 months.




What is your refund policy?


At FACESHiiELD.COM, we know that protective face masks are the first line of defense that we can use daily as a shield to protect us against some viruses, bacteria, and pollutants. For health and safety reasons, all filters, face mask, and face shield sales are final and are not returnable or exchangeable. We work hard to ensure our products contain only the best, highest quality before these reaches you. All our products are third-party tested to ensure quality.








What is the PREMIUM PM2.5 filter?


Multi-layer Protection: Our Mask Filter is crafted with five layers of support that contains 2 layers of metl blown fabric, activated carbon, and non-woven fabric.A regular blue face mask (tri ply), the most common type has only 1 layer of melt blown fabric and 2 layes of non-woven fabric. Melt Blown Face Mask Filter Material is a type of HEPA (high efficiency particulate air) filter. This 100% virgin polypropylene filtration material can be used for PPE (personal protective equipment) masks and respirators. This material has been tested to block 95% of airborne particles with an average particle size range of 3.0 ± 0.3 microns (also known as micrometers). As you can understand, the melt blown fabric is the most important part of any face mask or filter for a reusable face mask. In the market you can find many qualities of filters and the price is directly linked to the number and quality of melt blown layers the filter has. Our PREMIUM filters are guranteed to have 2 melt blown layers for maximum protection. 5 Layers of Protection




How long can I use the PREMIUM PM2.5 filter?


It all depends of the use you give to the filter. In average, filters can be used for a week before disposing and replacing it witha a new one.




How do I fit the filter in the face mask?


It is very easy, you only have to slide the fiter in the back pocket of the mask and center it as shown below. Once inserted you can wear the mask with premium protection. We recommend to use our PREMIUM filters for enhanced protection.





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